About Me

An IT professional with over 20 years of full life cycle, ICT experience: designing, planning, developing solutions and upgrades to Systems, networks and infrastructure.

Working functionally within a customer focused, commercially aware, multi-site environment, all the time being business and results focused whilst identifying and meeting demands, as well as developing multi-team and customer relationships. Achieving significant savings within budget and tight timescales on numerous Projects.

Advanced Skills & Knowledge Areas

Microsoft Products Management

·       Windows 2000/2003/2008/2012 SERVER

·       Exchange 2003,2007 & 2010

·       WSDS Deployment

·       SharePoint 2007, 2010

·       Hyper-V

·       Active Directory Architecture

·       Group Policy Design & Implementation

·       IIS 6, 7 Services

·       Active Directory Forest Integrations

·       Microsoft Reporting Services

·       Office 365

·       Windows 10 Deployment

·       Windows Azure Platform

·       SSO implementations

Enterprise Security

·       Mcafee Epolicy Orchestrator (EPO)

·       Symantec Enterprise Vault

·       PCI Compliance (PCI DSS)

·       ISO20000 Standards

·       Enterprise Security Policies Standards

·       GDPR

·       SOX

Network and Infrastructure

·       Watch Guard Firewalls Xcore And 750e

·       Cisco Routers

·       Cisco Switches

·       Wireless controllers

·       VMware

·       Netapp storage

·       Hyper Converged Nutanix Technology

·       Hyper Scale Technology

Cloud Experience

·       Amazon AWS

·       Microsoft Azure

Applications Management

·       Servicedesk development

·       Finance applications development

·       CRM (Salesforce/informatica)

·       WMS and supply chain systems

·       Venue ticketing systems development

·       Venue access systems-Skidata handshake

·       Metapack carrier management system

·       Football Scouting systems

Management

·       Retail Business Model Understanding

·       Warehouse and Stores IT Requirements

·       Inventory and WMS Systems Management

·       IT Budgeting and Strategy

·       IT Business Planning

·       Deployment and Roll-out Planning

·       Systems Migration and Integration

·       Infrastructure Availability Management

·       Business Continuity and Disaster Recovery

·       ITIL Standards & Service desk Management

·       SLA, SLR and OLA Management

·       IT Service Capacity Management

·       IT Pattern Recognition Analysis

·       IT Operations Management

·       ICT Policy Implementation

·       Project Management (PMP, Agile)

·       IT Portfolio Management

·       Team Leadership & Individual Development

·       IT Business Case Building

·       IT Systems Feasibility Studies

·       IT Operations Standardisation

·       Service Continual Improvement

·       IT Utility and Service Warranty

·       IT Relationship Management

·       IT Private and Public Cloud

·       Change Management Implementation

·       Staff Capacity planning

·       Azure cloud management

·       AWS cloud management

Communications

·       Cisco Unity Express 500

·       Cisco Unified IP 7942 Phones

·       Blackberry BES / BIS Services

·       VOIP Networks Configuration

·       Hunt Groups & Auto Attended Configuration

·       Enterprise HR systems

·       Ecommerce systems

·       Retails systems

·       Sport science performance systems

·       Business intelligence systems

·       Travel studio “Travel Booking Platform”

·       Logistics systems

Current Position

IT Operations Manager – Deputy Head of IT 

  • Lead the development of business systems strategy ensuring that the systems are operationally stable, secure and fully support the requirements of the business.
  • Maintain high levels of system availability, performance, reliability and accessibility under a secure framework and where feasible have contingency options and solutions factored in.
  • Ensure all systems deployed are scalable and future proofed.
  • Ensure robust change management procedures are in place for all system changes and upgrades.
  • Manage the Applications team and ensure excellent team interaction and collaboration.
  • Develop a robust ongoing process for a regular strategic update (covering 3-5 years) of all Business Application systems.
  • Represent the IT department at all levels of the business and promote the use of IT and ‘good practice’ within individual departments.
  • Work closely with different departments throughout the Company to ensure that they get most from their systems.
  • To work closely and have a strong relationship with the Infrastructure and Helpdesk team.
  • Maintain an “IT best practice” culture across all technical areas.
  • Ensure that effective operating cover is provided in the event of IT staff absences/holidays.
  • Produce and maintain performance data for capacity planning.
  • Keep in regular touch, via market research, on the latest technology trends and drivers and make the business case for changes and upgrades.