Enterprise Servicedesk implementation M.H. Alshaya Co.W.L.L Sep 2013 to Dec 2014

  • Project Manager
    • Leading service-desk project using ITIL Standards to implement Servicedesk solution across the business, serving over 45 000 employee and support departments, including mobile access, web access, self-service, auditing, reporting and ticketing system
    • Design and implement dashboard and reports portal
    • Application rollout across 19 countries serving 45000 users
    • Design and implement application workflow
    • Integrate ticketing and asset management systems
    • Email integration for servicedesk ticketing system

Warehouse IT Service Standardisation Project, M.Alshaya Co.W.L.L 2014

  • Project Manager 
    • Configuration Management
    • IT Business continuity
    • IT Process Management
    • Change Management
    • Implementation Management
    • IT Service Management
    • SLA and OLA
    • Inventory and WMS Systems Management

London Olympics 2012 - UK - TUI Travel PLC

  • IT Project Manager
    • Delivering ICT operations to hospitality programs for Samsung, BMW, Aggreko, Deloitte, Adecco, Anglo American, and BT
    • Planning, budgeting and delivering ICT requirements
    • Leading a team of 6 ICT support members, across London
    • Designing, configuring, installing and managing a network of 650 users, 43 servers across 10 different offices
    • Configure site to site VPN connections and link 10 sites to the main TUI network
    • Purchase and configure servers, network infrastructure and laptops and pc.

EUFA EURO Championship 2012 - Poland & Ukraine - TUI Travel PLC

  • IT Project Manager
    • Designing, configuring, installing and managing service delivery module.
    • Configure site to site VPN connections and link sites to the main network in London
    • Purchase and configure servers, networking equipment, laptops and pc’s.
    • Configure and deliver VOIP Communications between London, Warsaw and Kiev
    • Achieve project deadlines and deliver all requirements within budget

Guangzhou Asian Games 2010 - China - TUI Travel PLC

  • IT Operations Manager
    • Delivering the project under budget within agreed time line from an extremely remote site in Guangzhou, China
    • Purchasing all necessary ICT equipment
    • Managing all communications between the London and China networks
    • Networking, administration, troubleshooting, maintaining and managing networks over all sites

FIFA World Cup South Africa 2010 – South Africa - TUI Travel PLC

  • ICT Manager
    • Designing, configuring, installing and managing a network of 300+ users, leading a team of 6 ICT support members across 9 different sites and tunnelling all sites to the main London network and managing all respective communications between all sites
    • Building and maintaining 4 VLANs in each site.
    • Purchasing and configuring servers, networking equipment, Cisco routers, VOIP phone systems, laptops and pc’s, configuring VPN tunnels, DFS across domains file sharing
    • Building and managing Blackberry BES server
    • The project included a large range of different tasks including networking, administration, troubleshooting, maintaining and managing networks, within budget and tight time lines

Wimbledon Tennis Championship - 2009 to 2013 - UK - TUI Travel PLC

  • ICT Project Manager
    • Project planning, procurement management, timeline and task lists coordination
    • Project execution, quality control, budgeting
    • Service delivery and implementation
    • Installing and managing a network of 70 users, linking with the main London network, managing all communications between site and main network, on time and on budget
    • Purchasing and configuring servers, networking equipment, laptops and pc’s
    • Users mobility, Delivering VPN, file sharing, accreditation systems and Windows mobile based handheld

Queens Tennis Championship - 2010 to 2013 - UK - TUI Travel PLC

  • ICT Operations Manager
    • Managing all communications, the budget, the teams of external and internal contractors with a network of 30 users between the site and the main London network
    • Purchasing and installing networking equipment, laptops and pc’s
    • Site to site VPN connection, file sharing, handheld devices and radios

EUFA EURO Championship - 2008 Switzerland & Austria - TUI Travel PLC

  • IT Project Manager
    • Project planning, procurement management, timeline and task lists coordination
    • Project execution, quality control, budgeting
    • Service delivery and implementation
    • Leading a team of ICT support members, across London, Vienna and Zurich sites,
    • Designing, configuring, installing and managing a network of 250 users, 15 servers over 3 sites
    • Configure site to site VPN connections and link 3 sites to the main network in London
    • Purchase and configure servers, networking equipment, laptops and pc’s.
    • Configure and deliver VOIP Cisco Unity express communication between London and Vienna Achieve and deliver within tight time scales and under budget